• Overview

    Ithmaar Bank B.S.C. (stock code “ITHMR”) is a Bahrain-based licensed Islamic retail bank that is regulated by the Central Bank of Bahrain and provides retail, commercial, treasury & financial institutions and other banking services. Ithmaar Bank provides a diverse range of Sharia-compliant products and services that cater to the financing and investment needs of individuals and institutions. Ithmaar also maintains a presence in overseas markets through its subsidiaries, associated and affiliated companies.
  • Challenge

    Ithmaar Bank wanted to revamp its website to introduce an improved user experience and deliver innovative, customer-focused solutions using the latest technology. The infomation on the previous website were in clutter with too many options. Their website was not responsive and hence navigation on mobile and tablets was difficult. All the forms were in pdfs involving manual work on part of the customer to download, print and fill the form and then visiting the branch for applying.
  • Solution

    The website revamp was completed in line with Ithmaar Bank’s commitment to becoming the region’s premier Islamic retail bank by continuously improving its products and services while growing closer to its customers. In terms of look-and-feel, the website sets a new industry bench mark. It moves away from the usual flavour of banking websites, and delivers instead a modern, sophisticated interface which blends functionality and design. The navigation was planned and designed in a way that made information access easy to understand and explore. The products and services were clubbed into a common menu. Users can also select any specific service to be displayed as their own Ithmaar Bank home page for future visits. The processes of filling application forms and inquiring about financing, for example, are brought online with the introduction of digital application forms. Also features like loan calculation tool, social media share options, saving favorite products are some of the other highlights of the site. The website is responsive, and automatically adapts itself to the size of the users screen i.e., desktop, mobile or tablets to provide easier, more intuitive navigation.
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